Shipping policy

Processing & Dispatch Times:

All orders are carefully prepared and processed after they are placed. Since our products are handcrafted and personalized, we take time to ensure quality and accuracy.

Orders are usually processed and dispatched within 1-2 working days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next working day.

In rare cases, processing may take slightly longer due to high order volume, customization requirements, or unforeseen delays. If there is any delay, we will keep you informed.

Shipping Time:

Once your order has been dispatched, it is typically delivered within 3-5 working days.

Please understand that delivery times are estimated and not guaranteed. They may vary depending on:

  • Your delivery location
  • Courier service operations
  • Weather conditions or unexpected disruptions
  • Busy periods such as holidays or sales

We always work with reliable courier partners and aim to deliver your order as quickly and safely as possible.

Additional Information:

After your order is shipped, you will receive a confirmation email that includes your tracking details. This allows you to monitor the progress of your shipment until it reaches you.

Please make sure that all shipping details, including your address, contact number, and postcode, are correct at the time of checkout. Incorrect or incomplete information may lead to delays or failed deliveries.

We are not responsible for delays, lost shipments, or delivery issues caused by:

  • Incorrect address details provided by the customer
  • Failed delivery attempts
  • Customer unavailability at the time of delivery

If your order is returned to us due to incorrect details or missed delivery, additional shipping charges may apply for re-dispatch.

Contact Us

If you face any issues or need assistance, please contact us. We’re here to help ensure a smooth resolution.

Business Name: Artisign Crafts

Phone: +44 7823345739

Email: support@artisigncrafts.com

Address: RM8 1SL B6, Dagenham, England, RM8 1SL, United Kingdom

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM