Frequently Asked Questions
1. Do you offer personalised products?
Yes, we specialise in personalised and custom-made products designed according to your requirements and preferences.
2. How do I place a custom order?
You can place a custom order directly through our website by selecting the product and entering your custom details before checkout.
3. Can I preview my design before production?
For selected products, we may provide a design preview upon request before final production begins.
4. What occasions are your products suitable for?
Our products are perfect for birthdays, weddings, anniversaries, baby showers, festivals, corporate events, and other special occasions.
5. What materials do you use?
We use quality materials carefully selected to ensure durability, professional finishing, and customer satisfaction.
6. How long does order processing take?
Processing times may vary depending on the product and customisation requirements. Estimated delivery timelines are provided during checkout.
7. Do you offer bulk or wholesale orders?
Yes, we accept bulk and wholesale orders for events, businesses, and special occasions. Please contact us for more details.
8. Can I cancel or modify my order after placing it?
Orders can only be modified or cancelled before production begins. Once production has started, changes may not be possible.
9. Do you ship internationally?
Shipping availability depends on the destination country. Delivery options will be shown during checkout.
10. What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact our support team with photos within the specified timeframe for assistance.
11. How can I contact customer support?
You can contact us through our website contact form or via email for any questions or support related to your order.
12. Are colours and designs exactly the same as shown in photos?
Actual colours and product appearance may vary slightly due to screen settings, lighting, and handmade customisation processes.
