Refund policy

At Artisign Crafts, every product is handcrafted with care and perfection, and each item is custom-made and personalized.

Your satisfaction matters to us. If your order arrives damaged, defective, or differs from the product description, please contact us within 7 days of delivery with clear photos and a brief explanation. After reviewing your request, we will provide a suitable resolution, including a replacement or a full refund where applicable.

Reporting an Issue

If you face any problem with your order, please inform us within 7 days after receiving it. Make sure to include clear images and a brief description of the issue so we can understand and help you quickly.

Once we review your request, we will guide you on the next steps and offer a proper solution.

Eligibility for Replacement or Refund

To qualify for a replacement or refund:

  • The issue must be caused by our mistake, such as:
  1. Wrong design or customization
  2. Spelling errors
  3. Damage during delivery
  • You must contact us within 7 days of receiving the order
  • The item should be unused and in its original condition

Please note: Since all items are personalized, we do not accept returns for reasons like change of mind, wrong details given by the customer, or small differences that can happen in handmade products.

Return Shipping

Customers are responsible for return shipping costs and risks. Please send the item to the return address mentioned on your delivery slip or shared by our team.

We suggest using a reliable courier service with tracking. We are not responsible for any delay, loss, or damage caused during return shipping. However, we will support you throughout the process if needed.

Processing Time

Once we receive the returned item and check it, we will update you about your refund or replacement.

If approved, refunds will be processed through your original payment method within a reasonable time. Replacement orders will be started as soon as possible.

Contact Us

If you face any issues or need assistance, please contact us. We’re here to help ensure a smooth resolution.

Business Name: Artisign Crafts

Phone: +44 7823345739

Email: support@artisigncrafts.com

Address: RM8 1SL B6, Dagenham, England, RM8 1SL, United Kingdom

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM